Terms of service

Heatly™ Terms of Service

Last updated: September 2026

Welcome to Heatly™. By accessing our website or purchasing our products, you agree to these Terms of Service.

1. Use of Our Website

You agree to use the Heatly™ website lawfully and not to misuse, interfere with, or attempt to gain unauthorised access to any part of our website or systems.

2. Products & Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information are accurate. However, minor differences may occur.

Heatly™ reserves the right to correct errors, update information, change prices and modify or discontinue products at any time.

3. Orders & Payments

Submitting an order does not guarantee acceptance. Heatly™ reserves the right to cancel or refuse an order where necessary, including where there is an obvious pricing, stock, payment or technical error.

You are responsible for providing accurate delivery and contact information.

4. Shipping & Delivery

Heatly™ is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, incorrect delivery information, weather, strikes, public disturbances, technical issues or other unforeseen events.

Delivery estimates are estimates only and are not guaranteed unless expressly stated otherwise.

5. Product Use & Safety

Customers are responsible for using Heatly™ products in accordance with the manufacturer’s instructions and applicable safety guidelines.

Heatly™ is not responsible for damage, injury or loss resulting from misuse, improper installation, modification, neglect, unauthorised use or failure to follow the product’s instructions.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Heatly™ and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special or consequential loss, loss of profits, loss of business, loss of data or other indirect damages arising from the use of our website or products.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable South African law.

7. Third-Party Services

Our website may rely on third-party services, including payment processors, hosting providers, delivery companies and other service providers. Heatly™ is not responsible for failures or interruptions caused by third parties beyond our reasonable control.

8. Intellectual Property

All Heatly™ branding, logos, images, text, designs and website content belong to Heatly™ or are used with permission. You may not reproduce, copy, distribute or commercially use our content without written permission.

9. Changes to These Terms

Heatly™ may update these Terms of Service from time to time. Updated terms will be posted on this page and will apply from the stated effective date.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

11. Contact

For questions regarding these Terms:

Email: support@heatly.co.za

By using our website or purchasing from Heatly™, you acknowledge that you have read and agreed to these Terms of Service.

Heatly™ — Hot food. Anywhere.