Refund policy
Yes. For a Shopify store, I’d make the contact method very clear and simple. You can replace the placeholder with your actual Heatly email.
Heatly™ Return & Refund Policy
Last updated: September 2026
At Heatly™, we want you to be happy with your purchase. If you are not satisfied with your Heatly Go™, you may request a return within 14 days of receiving your order.
1. Returns
To be eligible for a return:
- The request must be made within 14 days of delivery.
- The product must be unused, clean and in its original condition.
- The product should be returned with its original packaging and accessories.
- Proof of purchase may be required.
Change-of-mind returns requested after 14 days will not be accepted.
2. Faulty or Damaged Products
If your Heatly Go™ arrives damaged or develops a fault, contact us as soon as possible.
3. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed through the original payment method where possible.
4. Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by law.
If the product is confirmed to be faulty or was damaged before delivery, Heatly™ will provide an appropriate remedy in accordance with applicable law.
5. Contact Us
For all return, refund or product-support enquiries:
Email: heatlysa@gmail.com
Please include your order number, full name and reason for contacting us.
We aim to respond to enquiries within 1–2 business days.
Important
Nothing in this policy limits or excludes any rights you may have under applicable South African consumer-protection legislation.
Heatly™ reserves the right to refuse returns that do not meet the requirements above, subject to applicable law.